Return & Refund Policy
Last updated: March 13, 2026
1. Overview
This Return & Refund Policy applies to all purchases, subscriptions, bookings, and transactions made through cumilla.online platform. We strive to ensure customer satisfaction and handle all refund requests fairly and promptly.
2. Digital Services & Subscriptions
- Business Listing Subscriptions: Refunds are available within 7 days of purchase if the service has not been activated or used.
- GPS Tracking Subscriptions: Refunds are available within 3 days of purchase if the SIM/device has not been activated.
- Wallet Top-ups: Wallet deposits are non-refundable once credited. However, unused wallet balance may be refunded upon account closure request.
3. Appointments & Bookings
- Doctor/Professional Appointments: Full refund if cancelled at least 24 hours before the scheduled time.
- Sports Venue Bookings: Full refund if cancelled at least 12 hours before the booking time.
- Hotel Bookings: Refund policy follows the individual hotel's cancellation policy displayed at the time of booking.
- Transport Tickets: Refunds available up to 2 hours before departure time, subject to a 10% processing fee.
- No-shows: No refund will be issued for missed appointments or bookings without prior cancellation.
4. Product Orders
- Defective or Wrong Items: Full refund or replacement within 48 hours of delivery with photo proof.
- Food & Perishables: Complaints must be raised within 2 hours of delivery. Refunds are at the seller's discretion.
- Group Buying Orders: Refunds only if the group target quantity is not met by the deadline.
5. Non-Refundable Items
The following are not eligible for refunds:
- Already-used digital services or activated subscriptions
- Completed appointments or services rendered
- Processed food orders (after delivery)
- Custom or personalized services
- Promotional or discounted purchases (unless defective)
6. How to Request a Refund
To request a refund, please follow these steps:
- Contact us at kab@888-7.com
- Include your order/booking reference number
- Describe the reason for the refund request
- Attach any relevant photos or proof if applicable
We will review your request and respond within 2 business days.
7. Refund Processing Time
- bKash / Nagad / Rocket: 1–3 business days
- Bank Transfer: 3–7 business days
- Wallet Credit: Instant